Our drivers can drive you all over the Côte d’Azur. Thus, you can have a vehicle with driver available to Cannes, Monaco, Saint Tropez, Grasse, Frejus, Ramatuelle, Antibes, Marseille, Aix en Provence, and even Italy if you wish it ! All trips over longer distances are also possible (to get to Paris for example), on request. Do not hesitate to contact us directly to book your tailor-made transfer with our premium taxi service!
No it is not possible to change destination during the trip, your driver is instructed to make only the trip you requested on our site when booking. However, if you want to make a short stop during your journey, do not hesitate to ask directly to the driver. This one will be able to take a break of 5 to 10 minutes maximum, in order not to take delay on his schedule of displacement.
We will put at your disposal a vehicle of the same range as that which you will have chosen on our site during your reservation, having the same options and the same characteristics.
We make it a point of honor that our customers are received in a high-end clean vehicle, to ensure maximum comfort during their transfer. We expect, in return, our customers respect this vehicle that has been assigned to them, both in terms of cleanliness and the general condition. In case of degradation, the customer will be added to the additional costs to the amount of his race, defined according to the seriousness of the degradation: additional cleaning, repair required …
You will receive, after your trip, an email containing a small satisfaction questionnaire. If, unfortunately, you are not satisfied with the service you received or there was a problem with your driver, do not hesitate to let us know in this questionnaire, so that we can go back information so that your next trips are made in the best possible conditions!
However, please note that any lack of voluntary and aggravated customer compliance with drivers will not be tolerated. If one of our drivers feels aggrieved and / or threatened by the client he is carrying, he will be entitled to stop the race immediately, without any possibility of reimbursement for the client concerned.
You have the possibility to choose your driver, according to his availability in the schedule of races. That’s why we advise you, if you want a particular driver, to book your trip as soon as possible. All you have to do is apply for a specific driver by mail, indicating the number of the last race you did with this person.
You have two options for settlement :
Yes you can pay directly to your driver, just specify it when booking online (you can choose your payment method directly on our website).
Your invoice will be sent automatically to your mailbox with your details after validation of your trip.
You can book your race up to 3 months in advance.
It all depends on the period during which you want to book.
Drivers who do not have access to the race schedule, you can book a trip through our online booking platform on our site. You also have a link to directly book your return trip whenever you want, in your booking confirmation email for the outward journey.
Of course, this discount of 10% applies as soon as you book a go and a return on our site. All you have to do is bring your booking number for your outbound trip and indicate it when booking your return, so that the 10% discount is automatically applied to your new reservation!
You have the option to cancel your race at no cost until 24 hours before departure. After this time, your trip can’t be canceled and will not be refunded. It will be considered as a NO SHOW. Please understand that our planning to provide you a driver requires time and organisation. Any payment for a service includes full acceptance of our rules.
Our drivers will wait for the necessary time to pick you up for your transfer and bring you to your destination. Please note that after 1 hour waiting time for airport transfers and 15 min for normal trip, there may be a charge.
For airport transfer, we track your flight and our drivers will be there in case of delay.
If one of our drivers arrives more than 45 minutes late compared to the appointment time requested when booking on our site, you can then ask us for compensation on the price of your transfer.
If, for any reason beyond our control, our driver does not show up at your meeting place at all, your race will be fully refunded. But be aware that we will always do our best to ensure that your ride with our high-end taxi service runs smoothly.
2023 © HSE-PLATEFORM. All rights reserved.
2023 © HSE-PLATEFORM. All rights reserved.